Frequently Asked Questions (FAQs) & Warranty Information

General FAQs

Always do your due diligence! Never hire someone who shows up at your door and pressures you into hiring them! Take your time and make sure you are comfortable with the company you hire.

  • First, check the company’s BBB profile and online reviews, Google, Yelp, Home Advisor, etc. Look for at least a 4.0 – 5.0 star rating. 
  • Make sure you hire a licensed and insured contractor. You can check the building department’s website to see if the company is licensed and insured.
  • Look into if they are local or not. Always hire a local company!
  • Figure out what type of materials are being used. Look for good quality materials with a great material warranty!
  • Ask about the company’s workmanship warranty.
  • Don’t hire a company that offers to cover your deductible. It is illegal and unethical. Not only that, most deductibles are around $1,000.00. The company will make up for the deductible they cover by using lesser-quality materials and workmanship.
  • If possible, avoid signing a contract on the same day as your inspection. Make sure you have a solid proposal before moving forward.
  • When you have a solid proposal, always get a signed contract! The contract should outline the scope of work, materials, colors, and terms and conditions. 
  • Never pay more than a 30%-50% deposit! Pay for a project in full after it is substantially complete!
  • Consumers have a 72-hour right of rescission to cancel home service contracts and receive a refund. 

We accept most major credit cards.

We do not charge for site visits or estimates. An inspection charge may apply if your project is outside of our normal service area.

Yes, we offer military discounts on all non-insurance work. Please speak with your project manager for more details.

We are fully licensed and insured in the trades and areas where we work.

Yes, we work with all insurance companies. We provide exterior restoration services.

We do not cover insurance deductibles.  Covering deductibles is against Colorado law. Please see Senate Bill 12-038 for more information, The Consumer Bill of Rights.

The size and scope of the work you requested will determine how quick estimates are returned. Small repairs may be given immediately on the initial site visit. Larger estimates will be returned no later than the next day. If more time is needed, your project manager will let you know. We want to ensure everything is accounted for so there are no surprises after we start the work.

We offer a lifetime workmanship warranty on all installs that are a complete replacement. All windows/doors have a lifetime workmanship warranty per unit. 

Repair work has a 60 day workmanship warranty. 

These are our warranties unless stated otherwise on the work authorization.

Call us immediately! Even if it is raining, we may be able to help. You need to act quickly to ensure you do not incur further damage

Try to capture water into a bucket to prevent more water damages to the surface below the leak. 

Hail/Storm Damage FAQs

Hail damage can impact all exterior surfaces of your home or building roof, siding, windows, doors, gutters, etc. Hailstone impacts to the roof are the most common form of hail damage. 


Asphalt Shingle Roofs

Large hail will result in the shingle mat being fractured, leading to water intrusion. Large and small hail can impact the shingle, causing the area where it was hit to remove the granules. Granules provide UV protection to the asphalt shingle mat. Over time, the sun’s UV rays will excessively deteriorate the areas where the granules were knocked off. This leads to a much shorter lifespan for the shingle. 


Metal Roofs

Small hail will not likely cause functional damage to a metal roof system. Larger hail can cause dents/dings in the panels. However, these are not always considered functional damage. Functional damage to a metal roof occurs when the roof’s water tightness is compromised. This can be holes, unlocked seams, or paint damage leading to rust.  


Tile Roofs

Small hail will not likely cause functional damage to a tile roof system. Large hail can cause fractures to the tiles. This can lead to excessive water entering the roof system, causing the underlayment system to fail and leak. 


Low-Slope Roofs

Small hail will not likely cause functional damage to most low-slope roof systems. Asphalt-based low-slope roof systems will be affected similarly to asphalt shingles. EPDM/TPO roof systems can be punctured. As well, if rooftop insulation is used without a cover board, it can cause the insulation to sag. These areas can cause the roof to become unadhered and pool water. 



Small hail will not likely cause functional damage to most gutter systems. Larger hail generally causes cosmetic damage to the gutters leaving large dents/dings int he gutter or downspout. 



Small hail will not likely cause functional damage to windows or doors. Large hail can cause dents, dings, breaks, cracks, and other damage to windows and doors. 



Small hail will not likely cause functional damage to the exterior cladding. Larger hail can cause chips, cracks, and divots in siding, stucco, and paint. In most cases, the damage is superficial and can be fixed at the surface with paint or a stucco patch. In some cases, the siding or stucco may have to be replaced. Damaged vinyl siding from hail must be replaced. 



Hailstone sizes that are less than likely to cause damage. 

  • 1/4″ (Pea Size) 
  • 1/2″Small Marble Size 
  • 3/4″ Penny or Large Marble Size (May damage older/weathered exterior items)
  • 7/8″Nickel Size (May damage older/weathered exterior items)


Hailstone sizes that are likely to cause property damage.


  • 1″ (Quarter Size)
  • 1 1/4″ (Half Dollar Size)
  • 1 1/2″ (Walnut or Ping Pong Ball Size)
  • 1 3/4″ (Golf Ball Size)
  • 2″ (Hen Egg Size)
  • 2 1/2″ (Tennis Ball Size) 
  • 2 3/4″ (Baseball Size) 
  • 3″ (Teacup Size)
  • 4″ (Grapefruit Size)
  • 4 1/2″ (Softball Size) 

Contact us for a free inspection. Here in Colorado, we are impacted by plenty of small hail that may not damage your roof. We will give you an honest assessment of your roof and inform you if you need a small repair, need to involve your insurance company, or are perfectly fine.

In most cases, not immediately. Hail damage creates small holes across the shingles in your roof. Over time, moisture can come through these holes. The sun will also accelerate the deterioration of these holes and make them larger. Other elements of your roof may be damaged more severely than your shingles. Vents and skylights are often penetrated by hail. These cause severe leaks. With your permission, we will temporarily seal up this damage until the item is replaced.

Yes, hail damage may impact the elevations of your home or business as well. Siding, windows, doors, paint, and other exterior elements may also be damaged. We provide a full exterior inspection when our customers have been impacted by hail damage.

Unfortunately, yes. Hail damage can impact any roof system regardless of your roof’s age. However, older roof systems are much more susceptible to hail damage. 

Don’t panic! If you see shingles in your yard, they’re probably not yours. The wind will blow debris from one part of your neighborhood to another. However, we do recommend you call us for a free roof inspection.

Insurance Claim FAQs

Call us to set up an appointment with one of our Project Managers. All of our team members are experts at working with insurance claims. We will help take the hassle of your insurance claim off your shoulders, letting you focus on your life.

Your insurance policy will determine what is covered. Replacement Cost Value (RCV) vs. Actual Cost Value (ACV). RCV means that the insurance will cover the entire replacement cost for your insurance claim. ACV means the insurance company is only covering the depreciated value of your claim (this is a less common policy). With Both RCV and ACV claims, the insured is responsible for paying their deductible.

Most insurance companies distribute payment between at least two checks. The first check that is issued covers the ACV, minus your deductible. The second check covers any RCV plus any supplements. The RCV payment is released by your insurance company after the work is completed, and the invoice is submitted.

This is not uncommon. If your mortgage company is listed on your check, you must contact them and receive their endorsement. Requirements vary between mortgage companies. If additional paperwork is needed, we are happy to work with you and your mortgage company to get everything taken care of.

We are happy to provide pictures, notes, and an estimate of damage you suspect may be from the same claimed event. However, only your insurance company can approve these additional items. If the damage did occur from the same claim event, as long as your policy has that coverage, it should be included. 

Warranty Information

All Warranties offered by Liberty Construction start on the final payment for the project and end after the period stated on the work authorization has passed. These warranties only cover the workmanship (labor) of the install. The manufacturer is responsible for manufacturer defects of their products.

  • Issues that arise from a workmanship defect (The installation of the product; For example, improperly installed shingles causing a leak).
  • If additional damage occurs from a workmanship defect.
  • Manufacturer defects.
  • Issues from improper or lack of maintenance. 
  • Issues from conditions exceeding the product’s limitations (excessive rains).
  • “Acts of God,” hail, wind, lightning, ice damming, or any storm-related damage (this is covered by property insurance).
  • Anything not replaced/touched during the installation process (such as vents, skylights, windows, flashing, etc.).
  • Unintentional damage due to normal reconstruction. Every effort will be taken by Liberty Construction to mitigate any issues. The reason for this is because in most cases this damage occurs from prior poor workmanship not related to Liberty Construction (head/sidewall siding or stucco being damaged on a re-roof because it was installed without the proper spacing between the roof. Ceiling cracks due to the roof load during a re-roofing process; this is most common on modular homes, as they were not designed to support excess weight necessary for a re-roof, etc.).

In the event of a warranty claim, it is the customer’s responsibility to report the issue to Liberty Construction immediately. If the issue is deemed to be warranty-related and has sustained additional damage due to the customer’s neglect to report the issue in a timely manner, Liberty Construction is not responsible for the additional damage.

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